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Privacy & Cookies

This is our Privacy  Notice and Cookie Policy

Privacy notice
 
Who we are
This privacy notice explains how P.B.S. Solicitors (“we”, “us”, “our”) collects and uses personal information.
Contact details
P.B.S. Solicitors
35 Grosvenor Road, Ripley, Derbyshire, DE5 3JE
01773 744 011
ripley@pbssolicitors.co.uk
Data controller: P.B.S. Solicitors.

What information we collect
We may collect and process:

  • identity and contact details (name, address, email, phone number)

  • information you provide in enquiries (including via forms, email, phone or in person)

  • information needed to provide legal services (which may include special category data where relevant)

  • financial information necessary for billing and payments

  • technical data when you use our website (IP address, browser/device information, pages viewed) via cookies and similar technologies


How we use your information (purposes)
We use personal data to:

  • respond to enquiries and provide legal services

  • verify identity and comply with legal/regulatory obligations (including anti-money laundering where relevant)

  • manage our relationship with you (including billing, administration and record-keeping)

  • improve our website and services

  • protect our rights and manage risk (e.g., audits, insurance, complaints handling)


Lawful bases (UK GDPR)
Depending on the context, we rely on:

  • performance of a contract (to provide legal services or take steps at your request)

  • legal obligation (e.g., regulatory/AML requirements)

  • legitimate interests (e.g., running and improving our practice, website security)

  • consent (where required, e.g., certain cookies, or marketing where applicable)


Sharing your information
We may share personal data with:

  • barristers, experts, courts, tribunals and other parties where necessary for your matter

  • service providers (IT, document management, case management, telephony, website hosting, email)

  • professional advisers and insurers

  • regulators and law enforcement where required

We only share what is necessary and we expect appropriate confidentiality and security.

International transfers
If any of our suppliers store or process data outside the UK, we will ensure appropriate safeguards are in place (for example, contractual protections).
How long we keep your information
We keep personal data only as long as necessary for the purposes collected, including legal, regulatory, tax and professional obligations.
Retention periods: [INSERT PBS RETENTION SUMMARY OR LINK TO RETENTION POLICY]

Your rights
You may have rights to:

  • access your data

  • correct inaccurate data

  • request deletion (in some circumstances)

  • restrict or object to processing (in some circumstances)

  • data portability (in some circumstances)

  • withdraw consent (where processing is based on consent)


Complaints
If you have concerns, please contact us first using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO).
ICO helpline: 0303 123 1113 (Mon–Fri, 9am–5pm).

Cookie policy

What are cookies?
Cookies are small text files placed on your device when you visit a website. They help the website function, remember preferences, and (with consent where required) measure performance or support marketing.

Cookies we use
We use:

  • Essential cookies – needed for the website to work (do not require consent)

  • ​Optional cookies – e.g., analytics or marketing cookies (usually require consent)

  • Please contact us for further information on cookie use

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